Cancellation Policy

COPACABANA APARTMENTS adopts the following practice when dealing with cancellation of a holiday booking.

HIGH SEASON

• If the booking is cancelled 28 days or more prior to the planned arrival date, there will be a full refund less and administration fee of $30.00.
• If the booking is cancelled less than 14 days prior to the planned date of arrival, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder if refunded.

MID & LOW SEASON

• If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less and administration fee of $30.00.
• If the booking is cancelled less than 14 days prior to the planned date of arrival, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder if refunded.

SHORT NOTICE BOOKINGS

Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder if refunded.

CONFIRMED BOOKINGS

• A booking that had not been confirmed by a deposit being paid is not guaranteed.
• A deposit of $200.00 will confirm a one-week booking during mid and low seasons.
• A deposit of $400.00 will confirm a one-week booking in high season.
• The balance of the tariff is due on arrival (or such other time is stated).

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.